Nintendo Is Outsourcing Its Customer Service Support Just Before The Holidays - Report

Levi Winslow
9/22/2025

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but continuing to "evolve and expand [its] customer service experiences.IGN reports that Nintendo of America is shifting all its customer service-related operations from the U.S. to South American countries. The contractors who performed these duties--which include "back office teams, fraud, financials, chargebacks, customer services, chatlogs, customer phone and email support, refunds, account bans, remote data transfers, repair support, everything customer support," as one described--will see their contracts phased out at the end of September. It's estimated that 200 workers will be impacted, many of whom have worked with the company for years. One contractor said that while there are still a few people running these operations on-site, "it’s all going away."According to the contractors IGN spoke to on the condition of anonymity, Nintendo of America didn't provide any communication on the decision. However, as their employment comes to an end, the contractors must still help train the new hires before leaving their roles.Continue Reading at GameSpot...

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Categories: Games | Nintendo

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